Laura joined Kiva in 2010, bringing with her a background of marketing, communications and design. As Senior Manager, Community she leads a team of staff and interns in providing a high level of customer service and technical support to over 1.2 million Kiva and Kiva Zip lenders. In addition to her role as lender advocate when it comes to making into product and policy decisions at Kiva, she helps run user research efforts with the goal of gaining a deeper knowledge of Kiva's diverse and passionate lender community. Having time spent working in South Sudan and traveling throughout the developing world, she's passionate about using technology to create positive change around the globe.